Surprised? Ya, no one is surprised. AT&T finishing last in call quality is a given. To be fair, none of the big four carriers: Verizon, Sprint, T-Mobile, or AT&T ranked above 75. Even still, more written evidence of AT&T’s saturated and broken network is disappointing. But the real disheartening thing is AT&T’s misguided response:
We appreciate and value all customer feedback. We learn from it and it helps us serve our customers better. Without question the surest indication of customer satisfaction is churn, or turnover. For the last quarter, our postpaid churn was just 1.17 percent.”
As one Digital Daily commenter mentioned, churn rate isn’t exactly the figure you want to be looking at when depicting consumer happiness…
CES Shwag giveaway: Skull Candy 2XL Rastafarian headphones.
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Rupert Murdoch still thinks NewsCorp is the only one reporting the news. Continues to miss the point of the internet…
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on February 8th, 2010
The car of tomorrow will know the weather and how to drive better than you…
on February 3rd, 2010
Now that the excitement and surprise has worn off, how “amazing” is the iPad really?
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*The* custom Motorola DROID ROM to get: Sholes.info 2.0.1, ‘Nuff said!
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Logitech MX Revolution Review
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