Steve Jobs may be quite the little chatty kathy with end users sending him emails, but his acquaintance, AT&T CEO Mr. Randall Stephenson is not. Engadget reader Giorgio Galante contacted Stephenson on two separate occasions. The first email asked Stephenson to shorten his contract length so he could upgrade sooner and to inquire on tethering options. His second letter wasn’t nearly as cordial, voicing his extreme disgust for AT&T’s new data plans and stating that he was taking his money to Sprint.
AT&T then called back and apologized profusely, credited his account for three months worth of service, and promised to take his kids to Chucky Cheese for their birthday. Just kidding — AT&T threatened Giorgio with a Cease & Desist letter if he dare email Stephenson again.
Not exactly the response AT&T should be employing when their network is marginal at best and their customer support even more atrocious. And AT&T wonders why they get a bad rap. The moral of the story is: If you have a problem with AT&T and figured you’d hit up the CEO, don’t. Just cancel your service and go elsewhere. Get it. Got it. Good.
Update: It seems as AT&T has yet again forgotten the power of the internet and that customers won’t stand for shoddy service anymore. In simpler terms: AT&T apologized.
