All too often a good app gets a bad rap because of negative comments. Quite honestly, if you scan through a few pages of comments on any given app, you’ll read a lot of crap that should honestly make you weep for humanity’s sake. That said, the one-way conversation is a problem, and a problem that Google is now addressing.
Starting today, select developers will be able to reply to user comments on their apps on the Google Play Store from within the developer console, and address potentially false claims, alert users to pending updates/fixes in the works and “offer guidance”. We wouldn’t be surprised if a few troll hunting sessions ensued either. Once a developer has replied to a review, an email notification is sent to the person who posted said review with an option to contact the developer personally.
Some tech pundits vocally oppose user comments and see them as bringing more harm than good. And as we said above, some of the crap left by clueless users certainly proves such a point. But even though Google isn’t removing the end users’ ability to comment on apps, it’s just as good that they’re giving developers a chance to talk back and state their side.
There’s always two sides to a story…