When customers lie, it’s a violation of a company’s ToS. The flipside? That’s A-OK…

When customers lie, it’s a violation of a company’s ToS.  The flipside?  That’s A-OK…

I was reading a couple of stories over the weekend — mainly on Consumerist and TechDirt — and came to the realization that as consumers, we’re destined to be screwed by big companies. This fact was perfectly highlighted by one Consumerist commenter, obits3. In reply to T-Mobile’s new “Unlimited” plan that’s soft capped at 5GB and killing of tethering — You should never have to pay twice to use your data! — obits3 stated...

AT&T realizes their service sucks. Takes measures to prevent customer uprising. Denies you privileges to file class action lawsuit.

AT&T realizes their service sucks.  Takes measures to prevent customer uprising.  Denies you privileges to file class action lawsuit.

You know, it’s really starting to look like AT&T really wants to be the asshole of the wireless world. Offering an absolutely shitty service, blocking 3rd party apps left and right, and now changing the ToS to deny customers from any type of class action service means AT&T really hates you and knows they suck. Now before we get started, if you haven’t read AT&T’s ToS, (which is all of you), you may want to check out this wording over here....

Politicians do care! *Don’t hold your breath*

Politicians do care!  *Don’t hold your breath*

When you hear the words government, politcs, and technology, you often come to the conclusion that the tech related topics are going to take a backseat to more trivial things…as in reality the actually often do.  However, Senators John Kerry (D-Mass.), Roger Wicker (R-Miss.), Byron Dorgan (D-N.D.) and Amy Klobuchar (D-Minn) are on a quest for “the little guy” (us techies).  The good fight worth fighting – carrier and manufacturer exclusivity deals....

Free AT&T “Mobile to Mobile” minutes have to be “activated”

Free AT&T “Mobile to Mobile” minutes have to be “activated”

In what is most definitely a case of AT&T being cheap and screwing the customer *they’re good at that*, a customer by the name of Jeff had changed his calling plan only to realize on his monthly bill that after changing plans calls placed that were considered “mobile-to-mobile” and nights and weekends were being debited from his monthly allotment.  Calling foul he contacted AT&T and was told by a rep that because he changed his plan he had to...