Gadgetsteria » tech support

AT&T: “Android Not as High Tech as iPhone”. #att #android #ios

Mike Norris — Wed, 15 Dec 2010 00:38:11 +0000

I sure am glad AT&T thoroughly trains their employees…

Funtime Fridays: IT Tech does the BlackBerry Tech Support hoe-down…

Mike Norris — Fri, 22 Oct 2010 14:46:59 +0000

It’s Friday. That means you shouldn’t be serious. Instead, you should be just like this guy and bust out your inner dance master moves while on hold with tech support. Oh yeah…there’s a video. Hop in…

Video

Source: [H]ardOCP

[Update] AT&T CEO not like Steve Jobs. Emailing him will net you a nice C&D. AT&T consumer support = F

Mike Norris — Thu, 03 Jun 2010 02:06:39 +0000

Steve Jobs may be quite the little chatty kathy with end users sending him emails, but his acquaintance, AT&T CEO Mr. Randall Stephenson is not. Engadget reader Giorgio Galante contacted Stephenson on two separate occasions. The first email asked Stephenson to shorten his contract length so he could upgrade sooner and to inquire on tethering options. His second letter wasn’t nearly as cordial, voicing his extreme disgust for AT&T’s new data plans and stating that he was taking his money to Sprint.

AT&T then called back and apologized profusely, credited his account for three months worth of service, and promised to take his kids to Chucky Cheese for their birthday. Just kidding — AT&T threatened Giorgio with a Cease & Desist letter if he dare email Stephenson again.

Not exactly the response AT&T should be employing when their network is marginal at best and their customer support even more atrocious. And AT&T wonders why they get a bad rap. The moral of the story is: If you have a problem with AT&T and figured you’d hit up the CEO, don’t. Just cancel your service and go elsewhere. Get it. Got it. Good.

Update: It seems as AT&T has yet again forgotten the power of the internet and that customers won’t stand for shoddy service anymore. In simpler terms: AT&T apologized.

Engadget

Google throws Nexus One owners a line, a much needed and welcome support line.

Mike Norris — Tue, 09 Feb 2010 10:13:43 +0000

One of the biggest complaints end users had concerning the Nexus One can officially be crossed off of the list of “reasons not to buy” today. The announcement of the first (and only) Nexus One support hotline should be the sounding horn of relief for many agitated Nexus One owners who have found the answers and pleas help go pretty much unanswered until this point.

For interested parties, dialing (888) 48NEXUS (63987) between the hours of and 7:00 am – 10:00 pm PST from here on out will result in getting to a nice warm bodied human sooner or later. It’s worth throwin’ in that normally the Goog’s isn’t too chipper in the support department for any of it’s products. That withstanding, it’s important to realize the radically different product and user market of the Nexus One and the challenges and required support that come standard with phone.

Nexus One owners: have you reached out for Google’s late yet gracious lifeline of support? If you manage to phone up the number listed above, give us some oh so interesting details like how long it took you to get through and how many phone techs you had to go through before you question was answered/solved. We’d be so appreciative, really we would.

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