T-Mobile begs sidekick users for forgiveness. Offers gifts in return.

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by Mike
Posted October 13th, 2009 at 5:15 am

In case you were wondering, even though I haven’t said much, ok, anything about the whole T-Mobile/Danger debacle, there are things people should see. T-Mobile’s official apology and offering of gifts is one of them. The word:

We are thankful for your continued patience as Microsoft/Danger continues to work on preserving platform stability and restoring all services for our Sidekick customers. We have made significant progress this past weekend, restoring services to virtually every customer. Microsoft/Danger has teams of experts in place who are working around-the-clock to ensure this stability is maintained.
Regarding those of you who have lost personal content, T-Mobile and Microsoft/Danger continue to do all we can to recover and return any lost information. Recent efforts indicate the prospects of recovering some lost content may now be possible. We will continue to keep you updated on this front; we know how important this is to you.

In the event certain customers have experienced a significant and permanent loss of personal content, T-Mobile will be sending these customers a $100 customer appreciation card. This will be in addition to the free month of data service that already went to Sidekick data customers. This card can be used towards T-Mobile products and services, or a customer’s T-Mobile bill. For those who fall into this category, details will be sent out in the next 14 days – there is no action needed on the part of these customers. We however remain hopeful that for the majority of our customers, personal content can be recovered.

Sidekick customers can continue to visit T-Mobile Sidekick Forums (http://www.t-mobile.com/sidekick) on a regular basis to access the latest updates, as well as FAQs regarding this service disruption. The Forums also offers tips and suggestions for rebuilding content on your device.

Do you feel a little better now? Does the “hopefully” prefix on the data recovery sentence give you any chance for a reconciliation?

BGR

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One ResponseLeave a comment
  • plastic card
    December 30, 2009 at 5:02 am
    Reply

    Nice gift and return from t mobile to all of its users. Really a good stuff about t mobile.

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