Consumer Reports reveals results to Best Carrier Service survey — AT&T gets the caboose.

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by Mike
Posted December 1st, 2009 at 1:02 pm

consumer-reportsSurprised? Ya, no one is surprised. AT&T finishing last in call quality is a given. To be fair, none of the big four carriers: Verizon, Sprint, T-Mobile, or AT&T ranked above 75. Even still, more written evidence of AT&T’s saturated and broken network is disappointing. But the real disheartening thing is AT&T’s misguided response:

We appreciate and value all customer feedback. We learn from it and it helps us serve our customers better. Without question the surest indication of customer satisfaction is churn, or turnover. For the last quarter, our postpaid churn was just 1.17 percent.”

As one Digital Daily commenter mentioned, churn rate isn’t exactly the figure you want to be looking at when depicting consumer happiness…

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