Surprised? Ya, no one is surprised. AT&T finishing last in call quality is a given. To be fair, none of the big four carriers: Verizon, Sprint, T-Mobile, or AT&T ranked above 75. Even still, more written evidence of AT&T’s saturated and broken network is disappointing. But the real disheartening thing is AT&T’s misguided response:
We appreciate and value all customer feedback. We learn from it and it helps us serve our customers better. Without question the surest indication of customer satisfaction is churn, or turnover. For the last quarter, our postpaid churn was just 1.17 percent.”
As one Digital Daily commenter mentioned, churn rate isn’t exactly the figure you want to be looking at when depicting consumer happiness…
Gadgetsteria is going to CES 2010! We plan on flooding the site with so much digital euphoria it’ll make your eyes puke. So make sure to bookmark us and stay glued to GS Jan 5th-10th!
Does the Motorola Motus show Moto returning to their “Razr Rut”? 2-4 years of Cliq/Droid/Motus-like copies ahead?by Mike on November 20th, 2009 |
Geeky-Gadgets iPhone app finally approved. Long waits, multiple rejections, and stupid reasoning aplomb.by Mike on December 30th, 2009 |
“iTablet” to feature iPhone OS or full blown OS X? Portability and apps or power and expandability?by Mike on December 28th, 2009 |
Everybody panic: GSM algorithm cracked. This is not a repeat of 2008…2003….by Mike on December 28th, 2009 |
Apple adds three stage viewer of App approval progress. Here’s a couple more ideas to make it a lot better.by Mike on November 11th, 2009 |
Tune-Up Utilities 2010 [Review]by Mike on November 5th, 2009 |
Corsair Flash Voyager 32GB (Review)by Mike on March 7th, 2009 |
iPhone App review: Scrabble *Updated*by Mike on March 24th, 2009 |
ShortcutMe for Blackberry [Review] - Free licensesby Mike on May 26th, 2009 |
12v Spotlight bring a mighty light in tiny packageby Mike on June 25th, 2009 |
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