AT&T responds: No online NYC iPhone sales because of “fraud”. [Update]

by Mike
Posted December 28th, 2009 at 12:40 pm

**Update: They’re back…(see below) If there was ever a more obscure and BS answer, this would definitely take the cake for #1. It was only yesterday that we found out about AT&T’s blacklisting of any NYC online shoppers from ordering iPhones. The most obvious (and likely reason) to those with even a small shred of common sense is AT&T performing some damage control. With the holidays no easing and iPhone usage still skyrocketing (as is data usage) something had to be done to keep AT&T’s NYC network from imploding.

Most of us would assume a massive network upgrade. But that would of course eat into carrier profits as such an upgrade would cost tens of millions if not hundreds of millions — all for one city. But this is one of America’s biggest and most densely populated cities. It needs to be done. AT&T however things a more fitting option is to simply block any iPhone sales via online methods when potential customers input a NYC zipcode. Stupid? Yes.

That was yesterday, Sunday, a day in which the AT&T PR team is enjoying some much needed R&R. But today is a new day and a Monday morning at that. What exactly do they have to say for themselves? According to numerous CS calls, chats, and conversations, AT&T is calling the iPhone of NYC blacklist a result of “increased fraud”. Riiiight. I could almost believe that back in 2007 right after AT&T and Apple made in-store purchases mandatory, creating a hot ticket, hard to get item. But in 2009 when iPhone’s are almost as easy to find as a candy bar at gas station? Come on AT&T, you certainly can throw together a better response than that can’t you?

Red flags to this answer include such questions as:

  • If fraud is such a big deal, why can I still buy iPhone’s online with other zipcodes as well as within NYC at brick-and-mortar stores?
  • Why are other high-end smartphones not seeing the same NYC/online purchase ban?
  • Going back to the first point, what the hell does fraud in a local region have to do with online sales?

Online fraud can be committed anywhere at any time regardless of location. Highlighting that, it’s hard to see AT&T “fraud” claims having any real merit.

I’m chalking this one up to the obvious: AT&T’s NYC network is getting worse by the day. They’re desperate beyond all hope…

**Update: NYC online iPhone sales are back up.

All Things Digital

Discover and Share

No comments currently exist for this post.
Add a commentGet a Gravatar

* Name

* Email Address

Website Address

Please leave these two fields as-is:

Protected by Invisible Defender. Showed 403 to 4,542 bad guys.

Spam Protection by WP-SpamFree

You can usethese tags:
<a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>
See You At CES 2010!

    Gadgetsteria is going to CES 2010! We plan on flooding the site with so much digital euphoria it’ll make your eyes puke. So make sure to bookmark us and stay glued to GS Jan 5th-10th!

Google Translate
Around The Site