Sony Ericsson Offloads Xperia X10 Update Frustrations on AT&T. #sony #android

Share

Out of all the Android handsets available for purchase, few would argue against the fact that Sony’s Xperia X10 is one of the sleekest units money can buy. However, all that eye candy doesn’t come without one massive con — super slow updates. While the Xperia X10 has only been available in the U.S. since August 2010, it has been available elsewhere around the globe since March. And yet it still ships and runs with Android 1.6 (Donut). Up until now, many would point the finger at Sony. After all, it is they who design and market the tweaked Rachel UI that runs atop Android. As many of you already know, special skins are one of the biggest causes of delays. But even then, Sony may not be the only party to lay blame with. According to SE, AT&T isn’t helping…

Aiming to clear the air (and improve their image), Sony Ericsson took to their Facebook Fan page today to say that they aren’t the sole reason that the Xperia X10 is languishing behind the pack with Android 1.6. According to them, the more stringent testing procedures in the U.S. are the biggest reason it’s taking so long. More specifically, the goals that must be met are configured in such a way that it is near impossible to put down a definite time table, adding to everyone’s frustrations.

Per Sony Ericsson:

Hi,

Many of you are aware that we are currently in the midst of rolling out a software update for the Xperia line of handsets. We’d like to take a moment to address your questions about how and why an update is made available.

One factor in determining a software update is when a country first received the handset. The Xperia X10 has been available in some countries since March 2010 and they are also the first to receive the update. The U.S. received the X10 in August 2010 and will receive the update after the initial countries.

The second and more impactful factor of the timeline addresses the technical requirements that must be met in order for an update to take place — no matter which country you live in. Unfortunately, we have no control of that timeline factor. Those requirements are provided to us and we work hard to meet and test them as quickly as we can. In the U.S., the testing process is especially rigorous, and can take months to complete, which is why we cannot announce the timing for availability of the X10 update in the U.S. It’s not that we don’t want to; it’s that the timing is undefined until such testing is completed.

We hear and understand your frustration. We too want you to enjoy the most out of your Sony Ericsson products. We promise to keep you updated on where we are in the process moving forward as more information is ready to be made public. Please stay tuned to this Facebook tab!

Thank you,

Sony Ericsson USA

Giving some of the blame to AT&T isn’t too over reaching. Looking at Android updates to existing handsets across all the major U.S. carriers shows that AT&T is in fact one of the worst at support for new updates. Both Verizon and Sprint have had relatively short 6-8 week windows between the release of an update from Google and the subsequent update rolling out to end users’ devices. T-Mobile likewise has been quick with updates to end users, with the Nexus One in particular being near instantaneous thanks to its use of stock Android.

Whomever is really at fault doesn’t really matter. What needs to happen is everyone collectively helping each other to get updates to end users faster — much faster. As it stands now, any Android 2.2 updates for AT&T are at least 4-6 weeks off. Android 2.3 (Gingerbread) will be out in the same time frame and Android 3.0 (Honeycomb) should being appearing at during the same period. Any AT&T Android users re-thinking their carrier choice?

Via: AndroidandMe

Tags:

0 Comments

You can be the first one to leave a comment.

Leave a Comment





Please leave these two fields as-is:

Protected by Invisible Defender. Showed 403 to 32,837 bad guys.

Anti-Spam Protection by WP-SpamFree

Author: Mike

visit my website

Gadget lover, smartphone collector, and beer connoisseur. I've been writing about gadgets for three years now and loving every minute of it. Outside of the digital landscape, I enjoy being active outdoors. I'm always up for a good conversation, so feel free to drop me a line!