Sony Relents: Personal Information Compromised.

  • April 26, 2011 4:39 pm

It appears that PlayStation owners have quite a bit more to worry concerning the PSN outage. Sony has come forward in their latest update and finally revealed the severity of the breach:

Certain PSN and Qriocity service user account information was compromised” during an illegal intrusion between April 17 and April 19. Among the personal data that was accessed: name, address, email, birthdate, PSN network login/password, PSN handle, PSN password security answers, and possibly credit card information.

Sony further adds that while they haven’t found any evidence of credit card information being stolen, “they can’t rule it out at this point”, but to “remain vigilant in reviewing credit card accounts and information”.

The admission by Sony is even worse than previous rumors that hackers had merely found a way to illegally download material from PSN without paying. Now they can make completely (looking) legal purchases with stolen identities and credit cards. Add in the fact that Sony waited a solid 10 days and gave the hackers a head start doesn’t exactly help customers.

Oh yeah — Sony hopes to have the PSN back up within a week. Larger snippet of Sony’s announcement after the break…

We greatly appreciate your patience, understanding and goodwill as we do whatever it takes to resolve these issues as quickly and efficiently as practicable.

Although we are still investigating the details of this incident, we believe that an unauthorized person has obtained the following information that you provided: name, address (city, state, zip), country, email address, birthdate, PlayStation Network/Qriocity password and login, and handle/PSN online ID. It is also possible that your profile data, including purchase history and billing address (city, state, zip), and your PlayStation Network/Qriocity password security answers may have been obtained. If you have authorized a sub-account for your dependent, the same data with respect to your dependent may have been obtained. While there is no evidence at this time that credit card data was taken, we cannot rule out the possibility. If you have provided your credit card data through PlayStation Network or Qriocity, out of an abundance of caution we are advising you that your credit card number (excluding security code) and expiration date may have been obtained.

For your security, we encourage you to be especially aware of email, telephone, and postal mail scams that ask for personal or sensitive information. Sony will not contact you in any way, including by email, asking for your credit card number, social security number or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking. When the PlayStation Network and Qriocity services are fully restored, we strongly recommend that you log on and change your password. Additionally, if you use your PlayStation Network or Qriocity user name or password for other unrelated services or accounts, we strongly recommend that you change them, as well.



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