[Update 2] RIM Responds To Global BlackBerry Service Outages.

  • October 12, 2011 3:56 pm


The ongoing BlackBerry service problems that started in parts of Europe, Asia, and the Middle East officially crossed the pond to North American shores today. Unsurprisingly, public outrage is at its peak with many disgruntled users blasting the Canadian company’s Twitter account demanding compensation for the now 3-day long service outage. While RIM didn’t mention any type of compensation at an impromptu press conference today, they did set the record straight as to what happened.

In short: the European “core switch” failure and following failed backup service that was cited as the main reason(s) for initial network downtime trickled over to North American users as well. RIM has stated that the downtime is in now way related to a hack or breach and that they are working as fast as ever to repair services worldwide.

Essentially, what RIM told us we already knew. On top of that they failed to mention any timeline as to when we could see services restored.

Update

As of 9:52pm (EST) RIM’s uncertain timeline for the restoration of BlackBerry services across the globe is already beginning to materialize. According to RIM, email and BBM is once again working, though web browsing is still “temporarily unavailable”. Check out the official announcement over at RIM’s newsroom

Update 2

RIM has officially given the “all clear”. BlackBerry services are now back to 100% around the world.


Via: TechCrunch

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