AT&T is the sole reason for poor network performance, not anyone else. *Stop pointing fingers at everyone else*

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by Mike
Posted December 14th, 2009 at 10:59 am

Late last week and over the weekend I have seen numerous articles about AT&T calling out heavy data users, smartphones, and the iPhone (not directly — but gingerly stepping around a direct shout out with ample hints and suggestions) as the reasoning for their poor network performance. Ads have been made, lawsuits filed, and many a blog posts written all decrying AT&T’s pitiful performance. Yet AT&T bucks the trend and instead goes on calling out mobile devices as the reason for network problems. Clearly there is a disconnect between AT&T and the rest of the country or they’re simply in denial.

The truth of the matter is, at the end of the day when every finger has been pointed, every excuse used, and every backdoor attempt to salvage your ever decreasing image from the garbage has been expired, the only reason that will remain for poor network performance rests solely on AT&T’s broken shoulders. Their inability to properly support their network is the reason so many AT&T users face day after day of strife, dropped calls, poor data throughput, and other network related problems.

So the iPhone uses a ton of data, that’s not Apple or the end users fault that AT&T’s network can’t handle it. It’s the fault of the various think tank departments that allocate money poorly for network upgrades and AT&T’s overall poor decisions on network management. The most telling however is the statements made by AT&T CEO Ralph de la Vega when he stated that AT&T would “educate” customers on how to “properly use their mobile devices”. Translation: our network blows, we know it, everyone knows it, we’re going to teach you how to not use your phone. For a company that relies so heavily on a single phone to drive a large chunk of their business, you’d think they’d do a better job of addressing network issues related to actually using those features.

The iPhone is a multimedia device as are many other smartphones available on AT&T’s network. AT&T needs to learn to stop bitching when people actually use their phones the way they’re meant to be used and even marketed for. Hell, customers are forced into paying for “unlimited” data plans. Why slap their hands when they “use too much”?

**By the way, when anyone figures out how much “too much” is on a claimed “unlimited” data plan drop me a line…

I know I’m ranting about something many others have already ranted about many times over. But you know what, AT&T obviously isn’t getting the picture. “Educating” customers and basically telling them they’re (1) stupid and (2) if they don’t stop using their phones for what they’re designed to do, penalties (tiered/higher data plan pricing) will be employed. Just a few examples of how to purposely destroy any shred of a positive company image.

You know how the saying goes: For every one finger your point at someone else, there are at least three pointing right back at you…

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