Sorry, Droid X2 Owners. Despite BBB Complaint They Still Aren’t Updating Your Phone To ICS

Motorola isn’t exactly looked upon as a “good” manufacturer to buy Android devices from. Their track record with updates is spotty at best. Not to mention, their support (read: lack thereof) for unlocked boot loaders and other developer friendly situations is sorely lacking, filled with empty promises and missed deadlines. So it’s with little surprise we take Motorola’s response to a “Ivan” over a recently filed BBB complaint, arguing that Motorola’s update policies and boot loader locking are in short, “illegal”. Motorola maintains that unlocked boot loaders are provided at the discretion of the carrier and that getting to such an agreement takes immense collaboration between multiple parties. As for the ICS update to Droid X2 units and it’s yes/no ICS upgrade status…


Dear Ivan,

I am responding to the complaint you filed with Better Business Bureau regarding our Droid X2 model phone. I reviewed your recent case notes and it is noted that you received information from Motorola regarding Bootloader unlock and Ice Cream Sandwich.

We are working to balance the operator requirement for security to the end user, while supporting the developer communities desire to use these products as a development platform. It is our intention to enable the unlockable/relockable bootloader currently found on Motorola XOOM on other devices, where carrier and operators will allow it. This process is requiring a good deal of consideration and technical infrastructure and we have no announcements to make at this time for unlocking any devices.

Droid X2 is not on our list of devices that are slated to get Ice Cream Sandwich, but that does not mean it is not continuing to get support. Though it will remain on Gingerbread it is eligible for software updates if it’s determined that any are needed.

Thank You,
Dorothy Hodges
Corporate Consumer Advocacy Office

The ultimate slap in the face, however, is that Motorola was one of Google’s original Update Alliance partners, whom among other things, promised to upgrade hardware for 18 months after release. Here we are not even a year after the X2′s birth and it’s already getting ignored. Stay classy, Motorola.


Via: Droid-Life